Shipping policy

Thank you for shopping with Lucky's Private Reserve. This policy describes our general approach to order fulfillment and delivery.

Order Processing

Orders are typically processed within a few business days after payment has been confirmed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Shipping Methods and Rates

Available shipping options and any associated costs are displayed at checkout. Options may vary based on destination, order size, and the items purchased.

Delivery Estimates

Any delivery timeframes provided are estimates only and are not guaranteed. Actual transit times depend on the carrier, the destination, and conditions outside our control.

Tracking

When tracking information is available, it will be shared by email after your order has shipped. Please allow additional time for tracking details to update.

Delays

We are not responsible for delays caused by carriers, weather, customs processing, or other factors beyond our control.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information. We are not responsible for orders delayed, returned, or lost as a result of incorrect or incomplete address details.

Lost, Damaged, or Undelivered Packages

Once an order is handed to the carrier, it is subject to that carrier's handling and policies. Issues involving lost, damaged, or undelivered shipments will be reviewed on a case-by-case basis.

Restrictions

We may be unable to ship certain items to certain destinations. Where applicable, customers are responsible for any duties, taxes, or fees assessed by their local authorities.

Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice.

Questions

If you have questions about your order or about this policy, please contact us using the information listed on our website.